Bouncer management

BNC requests.

Review and action requests from users who want a bouncer (BNC) account on the NationCHAT service.

Tool
Requests
Access
Staff only
The workflow

Request to account.

Every BNC account starts as an incoming request. Each one must be verified before a new account is created.

01

Inbox

Review the list of pending BNC account requests submitted by network users, with the nick and contact details of each requester.

02

Verify

Confirm the requester meets the eligibility requirements for a bouncer account before any provisioning work begins.

03

Provision

Approve the request and create the BNC account through the BNC ADDUSER tool, then communicate the connection details.

04

Decline

Reject requests that do not meet the requirements and log the reason for future reference.

Before you start

The BNC Requests tool is where staff work through incoming bouncer account requests. Keeping the queue clean is what keeps the BNC service for legitimate, approved users only.

Restricted to authorized network staff. Users can request a BNC account through the regular request desk.